Shipping and return conditions

SHIPPING:

If you order from Monday to Friday before 4:00 PM, your item will be shipped the same day (if in stock), items ordered on Saturday / Sunday will be shipped on Monday (if in stock). If you have specific wishes regarding shipping (e.g. pick up at DHL or PostNL point) or an evening delivery, you can indicate this with your order.
For the record: all delivery times on our online shop are indicative. Unfortunately, it is not always possible for us to deliver all items quickly, for example when we do not have them in stock or they are temporarily out of stock at our suppliers. Delivery times can also increase for an item that is made especially for you. The indicative delivery times are stated with the items in our web shop.

TRACKING YOUR ORDER:

You can track this by logging in to our online site, or with your "track and trace" number that you will receive from us.

You will also receive a message from us when the order has been shipped.

shipping costs:

free shipping*

For fast and reliable shipping we use DHL parcel service or PostNL
these are shipped to you free of charge in the Netherlands and Belgium from € 75,-.

Note: For Belgium and Europe applies provided that it falls within the standard sizes and weights.
For an order under € 75,- we charge € 6.95 in shipping costs.

Your order will be insured and shipped with a track & trace code.

Outside the Netherlands / EU / Word.

Europe1 € 39.50, Europe 2 € 49.50- (Europe1 and 2 up to 10 KG. Dimensions 100 x 50 x 50 cm. max)
Worldwide: € 98.50 Worldwide shipping up to 20 kilos. Dimensions: 100 x 50 x 50 cm. Insured up to € 200,-. DAP conditions.

* If your product needs to be shipped abroad, we will charge the applicable rates. If it falls outside the above dimensions or weight.

We have a wide range of products that vary in size, shape and weight. Our international shipping costs may be subject to change. Due to the global situation with rising fuel costs and other ongoing issues, we are also seeing price fluctuations that may affect our shipping costs. In these cases, we will contact you with the confirmed shipping costs and discuss shipping options with you.

Claim report for Europe and World: When shipping to countries in Europe and World, an additional condition applies, which varies per carrier. In the event of damage, the consumer must go to the nearest post office to have a damage report drawn up. This damage report must be provided with a stamp for approval.

If your package is damaged.

Complaints regarding a damaged package must be reported within 4 days of receipt. After this period, the customer is deemed to have received and accepted the delivered goods in good condition. This also applies to any color or size deviations.

However, if the goods are defective or damaged on the outside (if visible), you must report this immediately to the delivery person of the parcel service when accepting the parcel. (They will make a note of this)

In order to process this claim quickly, we need the following:

- A photo of the entire outside of the parcel.

- A photo of the opened parcel.

- A photo of all types of inner packaging.

- A photo of the entire damaged item.

- A detailed photo of the top damage.

- A photo of the shipping label on the parcel.

Please contact us as soon as possible, stating the reason.

The parcel is damaged in the box/packaging / missing.

If the parcel you received was damaged during transport, you can return the product to us within 4 days for an exchange.

Please contact us as soon as possible, stating the reason. You will receive a return code from us that you must include with the package so that we can respond quickly and efficiently. We will ensure that you receive a new product as soon as possible. Your shipping costs will be reimbursed.

As soon as we have sent your order (except for batch mail or envelope mail), you will receive a "Track and Trace" number from us with which you can check online on the PostNL / DHL website where your package is located.

A shipped package remains at the risk of Nordic New until the moment of receipt by the customer. If the package has not been delivered within 4 working days after shipping, we advise you to contact us. We will then contact our carrier.
In the event of a package that we have classified as missing, we will start the standard procedure for missing packages (investigation).

We will report the missing package to the carrier in question. They will start an investigation, which can take up to 2 / 4 weeks.
Pending this procedure, we will not take any further action.

Depending on the outcome of the carrier's investigation, further actions are possible:

The package will be sent again to the delivery address. If the package is no longer wanted, the full order amount will be refunded after the package has been returned to the warehouse, except for the shipping costs outside the Netherlands.

A new package will be put together and sent to the customer, if desired, a refund of the order amount is possible.

If the carrier has provided proof that the package has been delivered, this releases Nordic New from any further action.

Damage report for Europe 3 and World: when you send to countries from Europe 3 and World, an additional condition applies, which depends on the carrier. If there is damage, the consumer must go to the nearest post office to have a damage report drawn up. This damage report must be stamped for approval.

RETURNS OR EXCHANGES:

If you have ordered the wrong product from us, or if you regret your order, you can return or exchange the order under the conditions below.

RETURN SHIPMENT LIABILITY:

Returns are at the buyer's risk. This means that NordicNew is not liable for damage or loss of returned items. Therefore, always ask for a track & trace code at the DHL / PostNL point and keep it safe.

In the event of a defect or if you have received the wrong item, Nordic New will of course pay the costs for returning it.

Returns are accepted if the item is undamaged and unused. Please notify us and return the item within 14 days, accompanied by the original invoice or packing slip in proper packaging, and send the item to:

Nordic New
Amethistweg 53
2665 NT Bleiswijk

Note: The right of withdrawal does not apply to consumers who, at the time of concluding the contract, are not nationals of a member state of the European Union and whose exclusive place of residence and address of delivery are outside the European Union.

EXCLUSIONS:

Some products are excluded from the right of withdrawal. This applies to products that are ordered by Nordic New in accordance with your specific wishes and requirements (also called custom-made products or "made to order product".

This includes a specific colour, upholstered chairs, armchairs and sofas or a specific version of an item at your request.

Made to order items are defined as items that are ordered according to the customer's specifications and put into production according to these specifications. It also includes certain lighting and furniture that we do not have in stock and are purchased on request.

Examples of made to order items include upholstered furniture, blinds, curtains, carpets and rugs.

Once an order has been confirmed with the supplier or production has started, "made to order items" cannot be refunded, changed or exchanged. If at any time you wish to make changes to your "Made to order item", you must contact us as soon as possible. Given the production phase, we will do our best to proceed with your request. Given the nature of the request, the customer is required to pay this fee immediately if additional charges are incurred.

It is the customer's responsibility to be fully aware of the finishes, colours and sizes they specify. It is also the customer's responsibility to check our confirmation email to ensure that all products have been ordered correctly. Please also note that you must read the order information in words, as images shown online or in an email are never a confirmation of the correct items ordered. If you are unsure, always contact us via the webshop or visit our showroom in Bleiswijk and ask for samples or (colour) samples.

Returns for business orders:

Business orders cannot be returned.

(!) If you return an item outside the stated conditions, we cannot accept it.